IT Operations Intern

Taylor Morrison

June 2024 - August 2024

1. Identified and deactivated 1,700 unused phone lines, streamlining operations and saving $50K annually.
2. Assisted in a large-scale data center migration, un-racking, transporting, and re-racking servers to ensure minimal downtime.
3. Created a PowerShell script to audit computers against CIS benchmarks, generating CSV reports and enforcing compliance by updating registry settings.
4. Gained exposure to cybersecurity practices and tools such as Tanium and CrowdStrike, enhancing security posture.
5. Gathered and analyzed UPS system data across 21 divisions, identifying performance trends and ensuring consistent reliability to prevent system failures.

IT Intern

Progress Residential

May 2023 - August 2023

1. Diagnosed and resolved internet, wireless, and wired network issues, minimizing downtime for end users.
2. Shadowed senior personnel, acquiring effective troubleshooting methods and customer issue resolution, enhancing technical support capabilities.
3. Streamlined iPad and iPhone deployment using Mosyle, optimizing device management and improving user onboarding efficiency.
4. Provisioned laptops for new hires, managing setup, software configuration, and ensuring compliance with security policies for smooth onboarding.
5. Managed user accounts through Active Directory by resetting passwords and enabling accounts.

Sales Consultant

Best Buy

August 2018 - August 2020

1. Maximized customer retention by resolving issues quickly.
2. Applied consultative sales techniques to assess customer needs and recommend tailored products and services.
3. Achieved top performance by adapting to a rapidly changing, competitive environment.
4. Accurately retrieved and entered customers' personal information into company systems.
5. Ensured customer satisfaction by effectively resolving disputes and conflicts.